This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

WEDNESDAY 31ST OCTOBER 2018

STAFF TRAINIG AFTERNOON

Please note the surgery will close at 12.30pm on the above afternoon for staff training.

If you require a Doctor when we are closed please telephone

NHS 24 on 111

******

FLU VACCINATIONS

SEASON 2018 / 2019

PLEASE TELEPHONE THE SURGERY TO ARRANGE AN APPOINTMENT FOR THE FLU VACCINE IF YOU HAVE RECEIVED EITHER A LETTER FROM THE HEALTH BOARD OR TEXT MESSAGE FROM THE PRACTICE.

THE APPOINTMENT LINE WILL BE OPEN AS FOLLOWS

Monday - Friday  2pm - 4pm

*****

APPOINTMENT REMINDERS - TEXT MESSAGING

We are pleased to offer the above service. The practice will send you a text message approximately 24 hours before reminding you of the time of your appointment.

Please ensure we hold the correct mobile telephone number on record for you by either completing the patient contacts link at the bottom of our page or alternatively speak to one of the Receptionists.

Unfortunately reminders will not be sent out for children's appointments or for Physiotherapy appointments. 

****

NEW PATIENTS ARE ALWAYS WELCOME

We are currently registering new patients.  To register please come into the surgery and collect forms or download from our website and hand completed form into the surgery.

****

If you have changed your telephone number, want to let us know your mobile telephone number or have changed your address please advise the surgery by clicking on the  link at the bottom of the screen 

Your contact details

*****

You can update your medical record at any time by clicking on the link at the bottom of the screen.

Your clinical record

This allows you to update your smoking status, height, weight etc

*****

Changes in Practice

Please see Practice Newsletter for any changes that are happening in the practice

*****

 

 

PALS (Patient Advice and Liaison Service)

PALSThe NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.


What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Find out more

If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.

 
NHS ScotlandThis site is brought to you by My Surgery Website